Privacy Policy
Details a Caller Provides
A caller may provide a name, telephone number, property location and description of water damage. Share only details needed to explain the service need.
Telephone Records
Telephone systems may record call time, originating number and duration. Ask about any conversation recording before sharing sensitive information. Any legally required notice and consent apply separately.
Technical Visit Data
A web host may retain internet protocol addresses, browser details and visit records. Browser settings can limit some cookies or stored data. Actual records depend on the technology in use.
Use of Information
Basement Drain Backup Pros may use contact and property details to respond to service calls and operate its telephone and web systems. A restoration provider may receive relevant details to address the property loss. Vendors may process operating data, and legal obligations may require disclosure.
Data Retention
The type of record and applicable legal duties determine retention. A person can ask which personal details remain and whether deletion applies.
Access and Correction
Applicable privacy laws may allow a person to access, correct or delete personal information. Identity verification may be needed before action. Call (888) 399-5795 with privacy questions.
Sensitive Information and Updates
Avoid sharing passwords, complete payment card details or unrelated medical information during a cleanup call. This policy may change as operations or legal duties change. Review the current text before providing details.